Delivery

  • Free return within 14 days (France and Europe)

shipping costs

Please consult our terms of delivery ►

 DELIVERY & SHIPPING COSTS

The Puchaser will choose one of the Delivery Methods proposed on the Site at the time of placing the Order. The products will be delivered to the delivery address provided by the Customer at the time of ordering. If the delivery address is not provided when registering, the order will be delivered to the invoicing address. In the event of an error in the address, the Seller will not be liable in the event delivery of the Product is impossible.

Transport costs are payable by the Customer and the amount will be included on the order summary. Delivery means the transfer of actual physical possession or control of the Product to the consumer and thus also implies the transfer of risk.

a. How are the articles delivered?

Parcels are delivered by the Post office by either “tracked Colissimo” or “Chronopost”, and handed over upon signature by the addressee or any other duly authorized person. This digitized signature, or its reproduction, is proof that the parcel has been delivered. Colissimo enables you to freely choose where you wish your parcel to be sent, either:

  -to the address of your choice (residence, office…) for the parcels up to 30kg: Colissimo with signature

 -or to one of the 18,000 withdrawal points around France,  Post office,  Pick-up point or station for any parcels up to 20kg.

The different delivery options are indicate when you proceed to checkout.

- For Colissimo

For parcels sent to the address of your choice, in the event the intended recipient of the parcel is absent at the indicated address, a notice will be left in the recipient’s postbox. This notice will indicate the address of the Post office where the recipient can collect their parcel. Any parcel picked up in this manner will require the recipient or their duly authorized agent to have proof of identity and to sign a receipt. The parcel shall be available at the nominated post office for 15 consecutive days from the day after the notice was left.

- For Chronopost

In the event the recipient of the parcel is absent, Chronopost will call the Customer in order to agree on a new delivery date or appointment. In the event of repeated absence, the parcel will be left at your nearest post office or Chronopost withdrawal point.

In order for the delivery to go smoothly, it is important the Customer carefully fills in the delivery address box. If necessary, this can be changed by simply contacting customer services or by adding a different address in the ‘My Account’ section or by contacting customer services dealing with the current order.  

b. What is the delivery time?

Delivery times are available on the Site and can vary according to availability of the Products ordered. Delivery times start from the moment the Seller confirms the order and correspond to the average time of preparation and routing of the Order.

For France

After reception of the order (or check for the orders paid by check), the corresponding parcel will be entrusted to the Post office:

  - either on the same day,

  - or the first working day following the order.

From this point on, the Post office will make every effort to ensure delivery of the parcel, or the first delivery notice, to the address indicated.

For Chronopost: the first working day after taking possession of the parcel before 13:00 (from Monday to Friday, except bank holidays, driving bans, cases of force majeure, exceptional circumstances or generally any other circumstances beyond the control of the Post office)

For Colissimo: the second working day following taking possession of the parcel.

In all events, the delivery time should not exceed thirty days.

As soon as the parcel has been sent, the Customer will receive an e-mail to confirm this, including a tracking number enabling them to track their parcel online on www.chronopost.fr for Chronopost or www.coliposte.net for Colissimo.

 Incidents (strikes, blocking of road networks etc.) or losses at processing centers can lead to delays. Customer can notify us of any delivery problems arising from this by leaving a message in the ‘Contact’ section of the site, stating their Colissimo or Chronopost number.

Travaux en Cours will not be held liable in the event of extended delivery times resulting from the postal services.

For the other countries

The delivery periods vary from 1 to 10 working days according to the selected delivery method (see the table below).

These delivery times are given as a general indication.

 In all cases, the Seller promises to deliver the ordered Product within thirty days from the day following confirmation of the Order, in accordance with article 138-2 of the Consumer Code

c. Shipping costs

Shipping costs depend on the total amount of the order and the delivery method chosen by the Customer. In any event, shipping costs are indicated to the Purchaser before Confirmation of the Order.

For France

Dispatch costs are calculated automatically and are indicated before confirmation of each order.

Delivery is free of charge by Colissimo for orders of 200 euros and above.

Less than this amount, shipping costs are:

- 11.95 euros including tax by Chrono 

- 5.95 euros including tax by Colissimo for deliveries to the address of your choice, to post offices and space cityssimo

- 3.95 euros including tax for deliveries to ‘Relais Colis’ pick-up points.

 For the other countries

Delivery times (non-guaranteed) vary from 1 to 10 working days according to the destination and the chosen delivery method.

 Please find below information concerning shipping abroad

COUNTRIES

Non-guaranteed

expected

delivery time

Prices  in €

Non-guaranteed

expected 

delivery time

Prices in €

Colissimo Expert Chrono Express
Germany 2 - 5 days 12 1 - 4 days 24
Australia 4 - 10 days 25 / /
Autria 2 - 5 days 14 1 - 4 days 26
Belgium 2 - 5 days 12 1 - 4 days 24
Canada 4 - 10 days 25 / /
Danemark 4 - 8 days 16 1 - 4 days 26
DOM-TOM 4 - 10 days 22 / /
Spain 2 - 5 days 14 1 - 4 days 26
Estonia 4 - 8 days 16 1 - 4 days 38
United states 4 - 10 days 25 1 - 4 days 50
Finland 4 - 6 days 18 1 - 4 days 26
Greece 4 - 6 days 18 1 - 4 days 26
Hungary 4 - 8 days 16 1 - 4 days 38
Irland 2 - 5 days 14 1 - 4 days 26
Island 4 - 6 days 18 1 - 4 days 45
Italy 2 - 5 days 14 1 - 4 days 26
Latvia 4 - 8 days 16 1 - 4 days 38
Lithuania 4 - 8 days 16 1 - 4 days 38
Luxembourg 2 - 5 days 12 1 - 4 days 24
Maurituis 5 - 10 days 25 1 - 4 days 50
Norway 4 - 6 days 18 1 - 4 days 45
Netherlands 2 - 5 days 12 1 - 4 days 24
Poland 4 - 8 days 16 1 - 4 days 38
Portugal 2 - 5 days 14 1 - 4 days 26
Czech Republic 4 - 8 days 16 1 - 4 days 38
United Kingdom 2 - 5 days 14 1 - 4 days 26
Slovakia 4 - 8 days 16 1 - 4 days 38
Slovenia 4 - 8 days 16 1 - 4 days 38
Sweden 4 - 6 days 18 1 - 4 days 26
Switzerland 2 - 5 days 14 1 - 4 days 45

 

 

In the event delivery is delayed following the shipping of the Product (thirty days from confirmation of the order), the Customer can cancel the Order and be refunded the price of the Product as well as return costs in accordance with article 138-3 of the Consumer Code.

The Customer can rescind the contract by registered letter with acknowledgement of receipt, after having requested that the delivery be made or the service provided within a reasonable time.

If the Seller informs the Customer by e-mail of a delay in Delivery, the Customer can then decide to cancel the Order by sending a cancellation notice to the Seller by e-mail or registered letter with acknowledgement of receipt.

If the Order has not been dispatched at the time the Seller receives the Customer’s cancellation request, the Delivery is blocked and the Customer will be refunded any sums paid within fourteen days following reception of the cancellation notice. If the Order has already been dispatched at the time the Seller receives the Purchaser’s cancellation notice, the Purchaser can still cancel the Order by refusing the parcel. The Seller will then refund any sums paid as well as any return charges incurred by the Purchaser within fourteen days following reception of the unopened returned parcel in its original state.

e. Delivery problems

The Customer should check the state of the packaging as well as the Articles inside upon Delivery. The Customer should express any reserves or claims they may have at this time and even refuse the parcel if it is clearly damaged upon Delivery. We advise you to systematically check the contents of the parcel in the presence of the carrier in order to check the state of the enclosed Articles, even if the outside packaging shows no evidence of damage. If the contents have been damaged or stolen, you must refuse the parcel and note down your reserves on the delivery form (parcel refused due to it being opened or damaged). Travaux en Cours cannot be held responsible if the Customer does not express any reserves. The aforementioned reserves and claims must be addressed to the carrier by registered letter with acknowledgement of receipt within three working days, not including bank holidays, following the delivery date of the Products. In addition, the Customer must forward a copy of this letter to the Seller. In the absence of a claim within the above-mentioned time the carrier cannot be held liable for the said claim in accordance the article L. 133-3 of Commercial law. To obtain a refund or to exchange the articles (within the limit of stocks available), the Customer must provide detailed information related to the noted problem (e.g. damaged parcel, already opened, etc.). The Customer may be asked to provide a photograph of the damage by e-mail. The Purchaser must check to make sure the delivered Products correspond to the Order. In the event of nonconformity of the Products in kind or in quality with the specifications mentioned in the delivery order, the Customer must inform the Seller by e-mail and return the Products to the following address:

SARL FERGAU Développement, TRAVAUX EN COURS Centre SIGMA, Bd du Cerceron, Rond-Point Delli-Zotti, 83700 SAINTRAPHAEL.

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